Shipping Policy – Ijewelora

At Ijewelora, we ensure that your jewelry reaches you safely, securely, and on time.
Please read our shipping policy carefully before placing your order.

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1. Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Made-to-order or pre-order items may take 5–10 business days to dispatch (as mentioned on the product page).

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2. Shipping Partners & Delivery Time

• We ship across India via Delhivery, Xpressbees, Blue Dart, and other trusted courier partners.

• Standard delivery time: 3–7 business days depending on your pincode.

• Tracking details are shared via email/SMS once your order is dispatched.

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3. Shipping Charges

• Prepaid Orders: ₹X flat (Free shipping on orders above ₹Y).

• COD Orders: ₹Z COD fee applicable.
  (We may call or WhatsApp to confirm COD orders.)

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4. Packaging

• All orders are packed in tamper-evident, secure packaging to ensure your jewelry’s safety.

• Gift wrapping is available upon request (additional charges may apply).

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5. International Shipping

• We currently [do/do not] ship internationally.

• If shipped, customs duties or import taxes will be payable by the recipient.

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6. Address Changes & Cancellations

• For address changes, email us within 2 hours of placing your order at support@ijewelora.com with your Order ID.

• Once the order is dispatched, it cannot be canceled or modified.

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7. Delivery Attempts & RTO (Return to Origin)

• Our courier partners make 2–3 delivery attempts.

• If undelivered and returned to us, reshipping charges will apply.

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8. Delays

• Occasional delays may occur due to holidays, strikes, weather conditions, or courier issues.

• We will keep you informed in case of any delay.

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9. Lost or Damaged in Transit

• If your package arrives tampered or damaged, please refuse delivery and contact us within 24 hours with photos.

• For lost shipments, we’ll investigate with the courier and provide a replacement or refund as applicable.

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10. Incorrect or Incomplete Address

• Shipments returned due to incorrect address or phone number will incur reshipping charges.

• Shipping fees are non-refundable in such cases.

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11. Contact Us

📧 Email: support@ijewelora.com
📞 Phone/WhatsApp: +91-7303956248
📍 Address: New Delhi, INDIA